Clients

Volkswagen Financial Services Spanien, SEAT, S.A., Volkswagen AG, MAN, Volkswagen Group España Distribución, Jungheinrich AG (international), John Deere, steep Gmbh, Neurochange Lab, Hyundai, Enginyers BCN, Audi España.

Projects

• Executive coaching

• Design and delivery of train the trainers

• Design and delivery of soft skills training for sales, aftersales and indoor sales

• Design and delivery of leadership training

• Design and delivery of Assessment Centers

• Design of competency profiles

• Design and delivery of self manangement training

• Delivery of the international sales certification program for evaluators

• Mentoring and continuous development of trainers.

February 2014 - August 2016

Area Manager Personnel Development

Management


• Manage, plan and develop a team of 6 senior consultants for evaluation and development of competencies and the team of freelancers.

• Main projects: Coaching, Soft Skills Training, Recruitment, Selection and Certification

• Develop offers for tenders in the area of Sales and Aftersales.

• Membership in the Management Board of Screen Hispania, S.L.

• Cooperate with the international partners of the Screen Group.

Coaching


• Coach managers of Volkswagen Financial Services (330h Coaching).

• Coach trainers of Screen Hispania, S.L.

• Coach team leaders of Screen Hispania, S.L.

Training


• Design and deliver the train the trainer certificaction.

• Design and deliver the customer care team.

• Design the trainers of Screen Hispania, S.L.

• Design leadership training programs.

Continuous Trainer Development

• Design and implement a continuous trainer development program (observation, mentoring and coaching).

• Continuous trainer development for Audi Sales Trainer.

May 2010 – January 2014

Senior Consultant and Master Trainer of Management Aftersales Training for Volkswagen-Audi España, S.A.

Train the Trainer

• Attend the international Train the Trainer events.  

• Report and define the adaptation needs of the spanish market.

• Transfer material and contents to the training department, the brands and agencies.

Development

• Adapt contents and material to the spanish market.

• Develop new training contents for all Aftersales staff (online and face to face).

• Cooperate in and follow-up of training projects with agencies.

Quality Control

• Observe trainers and trainings in all spanish training centers.

• Create observation reports and define development plans for trainers and trainings.

• Analyse training results and questionnaires.

• Present continuous development plans.

Coordination

• Schedule trainings.

• Coordinate material.

• Follow-up of training announcements and attendance.

Additional projects

• Design contents and coordinate motivational events

• Prepare and participate in certification assessments

• Partner the pilot project of the „Audi Master Trainer“ of Audi AG.

May 2004 - April 2010

SEAT 
S.A.
(Capgemini
 España)

Role

International Learning Management System Manager (LMS)

LMS Implementation

• Develop the Roll-Out plans on brand and importer level.

• Train and support the importers during the Roll-Out.

• Design training material (face to face, WBT y handbooks).

• Analyse the training needs of importers.

Training

• Design and deliver trainings at the brand offices and at the importer offices in english, german and spanish

LMS Development

• Analyse requirements of SEAT S.A.

• Cooperate in the development of the multibrand LMS of the Volkswagen Group.

• Analyse and implent change requests.

Implementation Follow- Up of the SEAT S.A. Training Concept

• Develop the importers´ training reports (standard fulfillment)

• Analyse market specific adaptation needs

LMS Development

• Analyse SEAT S.A. needs

• Colaborate with the Volkswagen Group to develop the Group LMS

• Implement the requests

• Coordinate and realise system tests

• Plan the migration and Roll-Out of the Group LMS

• Analyse the Change Requests.